How to Transfer the Dell Warranty Region to Vietnam or the Country You Need

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🇻🇳 Đọc bằng tiếng Việt

NOTE: Dell laptops bought abroad can no longer get warranty service in Vietnam (updated Jul 21, 2021)

Many of you buy Dell laptops imported from abroad and want to transfer the warranty region to Vietnam but don’t know how, so below I’ll show you how to transfer the region 

First, you need to find out whether the warranty plan you got when you bought the laptop is covered in Vietnam 

The plans usually covered for free in Vietnam are: NBD, ProSupport, CIS. Premium Support..,

How to Transfer the Warranty Region to Vietnam or the Country Where You Need Warranty Service

Preparation: You need the Full Info, including: 

1) The laptop’s original information (ask the person who placed the order for this) 

• Company name or first name and last name of the person who placed the order
• service tag of the laptop
• Zip Code (the laptop’s original one) 

2) The transfer information of the owner in Vietnam or the country where you need warranty service

• Full name of the person transferring (to fill in Company name or first name and last name)
• The address where you live
• Zip Code of the area where you live ( to find it, you can search Google for: Zip Code Hanoi, Zip Code Thanh Hoa, Zip Code Tokyo, Zip Code Seoul 
• Your email address 

Transfer the Warranty Region

Step 1:

Go to the Ownership Transfer website https://www.dell.com/support/assets-transfer/us/en/04/

Then enter the Service Tag and click Continue

Step 2:

Here, enter the laptop’s Order information 

If the form that appears has Company name, fill it in; or if it asks for first name then last name, also fill them in based on the Order information. You only need to fill in the required fields; you can leave the fields marked (Optional) blank. Then click Continue

Step 3:

Here, enter the information for the region you’re transferring to 

Intended Use: choose Home

First name and Last name: enter your name

Email: enter your email address

Street Address: the address where you live

Location: If you live in Vietnam, choose Vietnam; if you live in Japan, choose Japan, or the corresponding country

City: The city you live in 

Zip Code: The Zip Code of the area where you live ( to find it, you can search Google for: Zip Code Hanoi, Zip Code Thanh Hoa, Zip Code Tokyo, Zip Code Seoul 

Phone Number: enter your country code + phone number: e.g. for Vietnam, 84 + 384545454

Then click Continue

Step 4:

Here, check the original Info and the Info after the transfer to make sure they’re correct, then tick the box and click Continue

Step 5:

That’s it. Wait about 7 to 30 days; Dell may be faster or slower than the expected schedule. Copy the bold text and save it; if any problem comes up during the transfer, report it to Dell so they can handle it quickly 

Result: 

If you followed the steps above correctly, once the transfer is done, Dell will send you an email with content like the following, which means it’s OK. You can check it yourself by entering the Service Tag on Dell Support  to see whether it succeeded

That’s how to transfer the Dell warranty region to Vietnam or the country where you live. Good luck